Frequently Asked Questions

Everything you need to know about your Viltrox gear and orders.

What is the standard shipping time for Viltrox lenses and accessories?

Standard international shipping typically takes 7-15 business days. Domestic orders are usually processed within 48 hours and delivered within 3-5 business days depending on your location.

Are Viltrox lenses compatible with my camera's autofocus system?

Yes, most Viltrox AF series lenses are fully compatible with Sony E-mount, Fujifilm X-mount, and Nikon Z-mount autofocus systems, including support for Eye-AF and firmware updates via the built-in USB port.

What is your return policy for electronic equipment?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging and condition for a full refund or exchange.

Do Viltrox products come with a manufacturer warranty?

All Viltrox products purchased through our official store come with a 1-year limited warranty covering manufacturing defects in materials and workmanship.

How do I update the firmware on my Viltrox lens or mount adapter?

You can download the latest firmware from our official website. Connect your device to a computer using a micro-USB or USB-C cable and drag the firmware file into the device folder that appears on your desktop.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for secure and convenient transactions.