Returns & Exchanges

At Viltrox Store, we stand behind the quality of our lenses and photography equipment with a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, we offer a straightforward return and exchange process to ensure your creative workflow remains uninterrupted.

1

Initiate a Request

Contact our support team within 30 days of delivery with your order number and the specific reason for your return or exchange.

2

Receive Authorization

Once reviewed, we will provide a Return Merchandise Authorization (RMA) number and the appropriate shipping address for our electronics service center.

3

Pack and Ship

Securely pack the item in its original Viltrox packaging, including all accessories, manuals, and protective caps, then ship it using a trackable courier service.

4

Inspection and Refund

After our technicians verify the condition of the gear, we will process your refund or ship your replacement unit within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing